Refund policy
100-day risk-free trial
We want you to be sure about your Findlark. If it is not right for you, contact us within 100 days of delivery and we will make it right — a replacement or a full refund, whichever you prefer. This is a voluntary promise we make on top of your legal rights, and it does not replace or limit them.
Eligibility
Your order qualifies if you contact us within 100 days of delivery. Please include the item and its accessories where you still have them. You may handle the product as you would in a shop; you are liable only for any loss in value caused by handling that goes beyond establishing how it works.
How to start a return
- Email info@findlark.com with your order number and what went wrong.
- We reply within one business day.
- For many returns — particularly lower-value orders — we will refund you and ask you to keep the item, so there is nothing to send back.
- If we do need the item returned, we will send you the correct return address at that point and confirm who pays the postage. Please use a tracked service and keep your proof of postage.
Please do not send anything back before contacting us. Returns sent without an agreed return address may not reach us.
Return shipping
If an item is faulty, incorrect, or damaged on arrival, we cover the full cost of getting it back to us. For a change-of-mind return, return postage is at your own expense — though in practice we will often waive the return rather than have you pay to send a small item across the world.
Damaged or faulty items
Check your order when it arrives. If anything is damaged, defective, or not what you ordered, email info@findlark.com with your order number and a photo, and we will sort it out straight away at no cost to you.
Refunds — how and when
Approved refunds go back to your original payment method. Once approved (or once we have received a returned item), we process the refund within 14 days. Your bank or card issuer may take a few more working days to show it. If a return was agreed and a prepaid label was provided at your request, the cost of that label may be deducted from your refund.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We can usually help before the order has been dispatched. Once it has shipped, treat it as a return.
EU right of withdrawal
If you are a consumer in the European Union, you have a separate statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Tell us by email at info@findlark.com before the 14 days expire; you then have a further 14 days to return the goods.
We will refund all payments received from you, including standard delivery costs, no later than 14 days after being informed of your withdrawal. We may withhold the refund until we have the goods back or you have shown proof of return, whichever comes first. Return costs for withdrawal are yours unless we tell you otherwise.
Two-year legal guarantee (EU)
As an EU consumer you also have a two-year legal guarantee of conformity. If a fault that was present at delivery appears within that period, you are entitled to repair, replacement, a price reduction, or a refund. This applies regardless of our 100-day promise.
Complaints and dispute resolution
If you are unhappy with how we have handled a complaint, EU consumers may refer the matter to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, tarbijakaitseamet.ee) or use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.
Questions
Email info@findlark.com — we reply within one business day.
Findlark is operated by Elu Hea OÜ, registry code 16051407, VAT EE102902776.